Australia Post to pilot SAP for business transformation program

Project to restructure the mail delivery organisation to offer more relevant services in an era of ubiquitous electronic and digital information delivery

Australia Post will soon initiate a SAP pilot to monitor and analyse data to improve efficiency in the organisation as part of a four-part business transformation program.

The future ready project was kicked off in April by CEO Ahmed Fahour to restructure the mail delivery organisation to offer more relevant services in an era of ubiquitous electronic and digital information delivery.

The program aims to divide the organisation into four business units including postal services, retail services, express distribution services, and e-services.

It will also aim to improve process efficiency across the organisation and as part of this it has just completed a two-month pilot of SAP GRC (governance, risk, and compliance) software.

The pilot was in the payments and processing area and essentially identified and documented the processes used by Australia Post to transact with suppliers, according to corporate audit senior manager Mark Brogan.

The next stage will use the SAP system to monitor and analyse data to drive efficiency in purchasing and payments, he said.

“We're just now in process of gathering the baseline,” Brogan said. “We'll use the data to measure the process and then identify the improvements.”

Australia Post will commence a similar pilot in the corporate risk area, Brogan said, which should be completed by the end of the year.

The pilot is still in the design phase but Brogan said the SAP software would help to improve efficiency in corporate risk reporting – in line with Mr Fahour's vision for the postal service.

“At this stage it's stil early days and we're just working through what the final reports are going to look like.”

Brogan could not disclose the value of the system.

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