The Western Australia Department of Commerce will implement intelligence and planning software in an effort to lift the performance of its Consumer Protection Division.
According to departmental documents, the Market and Intelligence Planning Unit of the agency's Consumer Protection Division required assistance in its ongoing management of enquiries and complaints.
“The assistance has been identified as the provision of ‘intelligence’ software that includes data analysis functionality,” the documents read.
“Improved intelligence and analysis practices will ensure the Department ‘knows’ its marketplace and can more efficiently and effectively target investigations, issue media warnings and injunctions, and develop policy.”
The new planning software will provide the commerce department with the ability to analyse data in a three dimensional format and via custom queries.
Multimedia capabilities will also be featured, including video, images and a graphic display to reveal underlying patterns within enquiry and complaint data.
Trends and emerging issues in the data will be automatically flagged to department via a proactive alerts function.