The Telecommunications Industry Ombudsman (TIO) has appointed current Victorian Public Transport Ombudsman, Simon Cohen, as its new Ombudsman.
Cohen, with 15 year’s experience worked in complaints investigation and resolution, has previously been Assistant Ombudsman (Police) and lawyer at the NSW Ombudsman.
Simon Cleary has been Acting Ombudsmen since prior Ombudsmen Deirdre O’Donnell left the role early this year.
Earlier this month the TIO announced it had gained new powers, upping the financial limit on disputes in which it could become involved in and make recommendations for.
From 1 May it will be able to make legally binding decisions on disputes involving up to $30,000 - up from $10,000 previously - and make recommendations on disputes involving up to $85,000, up from $50,000.
In March Exetel threatened the TIO with legal action after the ISP refuted 300 of the 306 complaints lodged against it last year.