The Australian Crime Commission (ACC) has called for tender bids to supply voice and data network services.
The ACC is looking to build a secondary data network to add resilience to its Sydney and Canberra data centres and fail-over redundancy over the primary network.
It also seeks to simplify and consolidate its fixed-line telco services under the contract.
The deployment must be completed before 30 June, and include free upgrades after that date.
Help desk must be available 24x7 and should have monitoring, pro-active fault diagnosis and rectification of voice services.
The ACC uses IP-capable PABXs to connect its sites to the primary and secondary networks, however the equipment is proprietary and will not inter-operate with standards-based IP telephony carriers.
The commission makes about 11,500 fixed-to mobile calls a month and 14,000 local calls.
Average round-trip latency for each service must be kept within 30ms of the tested baseline for the life of the contract.
The ACC last week received $14 million from the Queensland government for new wiretapping capabilities to support new phone interception powers handed to police last year.
The tender closes 19 April.