WorkSafe Victoria and Transport Accident Commission (TAC) are to outsource the data centre, mid-range, network, end-user and transition service components of their ICT environments.
IT Shared Solutions (ITSS), which is at present an unincorporated joint venture, delivers and manages IT services for about 3800 staff and agents at the TAC and WorkSafe. It also acts as the service integrator for the two organisations to deliver services sourced from various service providers under an ITIL version 3 framework for service management.
Under the new framework, ITSS will deliver provide level one service desk support, develop and support key business applications and continue to be responsible for enterprise architecture and solution design.
The agencies have released a request for tender for a prime managed service provider for data centre services, including the housing of midrange, storage, network and disaster recovery infrastructure and associated services.
The provider will also manage and support all midrange facilities, all network facilities, excluding major routers, and all end-user facilities such as desktops, notebooks, printers, file and print servers, email and field support services.
The tender also includes transitioning current sourcing arrangements plus migration of technology from the existing service provider’s data centre into a new data centre service.
WorkSafe Victoria and TAC documents indicate the move to managed services would also decrease current operating costs by implementing a scalable solution based on consolidation, competitive pricing, maximise utilisation and total cost of ownership transparency across the entire ICT platform.
Service levels would also be continually improved through a partnership approach whereby the financial, business and technology objectives are measurable, responsive and realised, according to the documents.
Decision making capabilities would also be enhanced by providing detailed asset management and reporting capability for WorkSafe Victoria.