New HP division serves internal, external IT clients

Hewlett-Packard Co. has created a new group within its services unit to handle internal IT problems and implementations at the same time it advises external clients.

A new division of HP Services has been created to design and implement HP's internal IT strategies, while also consulting to outside clients on their IT structures, said Dusya Broytman, an HP spokeswoman. The Managed Services Design and Delivery group will report to both Chief Information Officer Bob Napier and Uli Holdenreid an executive with HP's managed services, she said.

One of the challenges faced by HP in merging the two large companies was a difference in the way the separate organizations handled IT decisions. HP's services unit made the strategic decisions for its own internal IT policies, while its IT department was responsible for implementing those decisions. HP used this arrangement as a selling point for its services business.

At the former Compaq Computer Corp., both the selection of an IT strategy and the implementation of that strategy were handled by the internal IT department.

Under the merged company, both Napier and Holdenreid will influence the direction of HP's internal technology decisions, Broytman said. HP will be able to serve its internal and external customers in a "transparent" manner, equally fulfilling the needs of each group without comprising service, she said.

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