IBM announces Content Manager

IBM Corp. announced last week it has integrated the IBM Content Manager, a repository for storing and managing text and multimedia documents, into Siebel Systems Inc.'s Call Center suite to make it easier for service representatives to get customer history data. The idea is to create a repository for managing text and multimedia documents by service and sales agents. IBM Content Manager, which runs on Windows NT, AIX, AS/400 and System 390, costs US$15,000.


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