Edify innovates for the enterprise

Edify Corp. has announced Edify Enterprise, a customer relationship management product suite that combines Edify's traditional voice-based sales and workflow features with browser-based e-mail, chat and speech recognition. Enterprise will let companies set up a single queue for customer representatives to respond to inquiries via phone on the Web, or automate responses through linguistic processing of incoming mail. The program has software adapters to work with CRM products from Siebel Systems Inc. and others, and costs US$2 million and up.

Edify: www.edify.com.

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