CRM to take off

The North American market for customer relationship management (CRM) software is expected to grow from US$3.9 billion last year to $11.9 billion in 2005, according to a recent study by Datamonitor, a London-based business information firm. The market for CRM application service providers is expected to grow 128 percent in the next five years, climbing to $431 million, the study found.

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