Coca-Cola Amatil (CCA) has extended its relationship with Telstra in a new, 10-year, whole of business telecommunications agreement. The deal, which follows the completion of a five-year communications deal between the two companies, is described by Telstra as its largest exclusive contract in the enterprise and government sector.
Telstra will provide CCA with telecommunications and fully managed services to its 130 Australian offices under the new services agreement. It will also become the preferred telecommunications provider for CCA’s international operations.
Specific services include IP telephony over the Telstra Next IP network, mobile voice and data services, a managed Cisco contact centre solution for CCA's six national contact centres, managed computing, and customer-based Telstra resources for operations and billing.
Coca-Cola Amatil group managing director, Terry Davis, said the new deal would help underpin the company’s Coca-Cola Amatil Supply Chain of the Future project.
“We want CCA to remain at the forefront of technologies that help our team deliver great customer service and improve employee productivity while at the same time address the challenges of sustainability, brought about by changing carbon trading regulations,” Davis said in a statement.
Davis said CCA and Telstra had already commenced an initial trial involving 17 field technicians using laptops and vehicles equipped with Trimble vehicle tracking aimed at increasing productivity.
“We’re looking forward to testing more innovations like this in the months and years ahead,” he said.