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Beverage Manufacturer Refreshes Customer Deliveries with ComOps

ComOps is deploying ComOps SAM, a mobile salesforce automation solution, at New Zealand’s largest non-alcoholic beverage manufacturer.
  • 27 July, 2009 09:07

<p>Auckland, 27 July 2009 – ComOps, a leading Australasian provider of business software products and services, is deploying ComOps SAM, a mobile salesforce automation solution, at New Zealand’s largest non-alcoholic beverage manufacturer.</p>
<p>ComOps is rolling out the ComOps mobile automated invoicing solution to enhance customer service and increase efficiencies for the beverage company’s delivery teams.</p>
<p>ComOps SAM, will be implemented on Motorola MC75 handheld devices. These wireless hand-held terminals will be used each day by the company’s truck drivers in the delivery of customer orders. The beverage manufacturer has around 70 trucks on the road and ComOps SAM will provide pre-loaded data, including a route sequenced itinerary, which will enable the drivers to conduct deliveries and take signatures for proof of delivery and customer payments.</p>
<p>The ComOps SAM solution rollout will commence in August and, once complete, will result in a dramatic reduction in the current manual paper based and often time consuming tasks undertaken by drivers. Automation will improve the processes at the customer point of delivery, including the reconciliation of deliveries and payments back to head office. ComOps SAM will allow drivers to locate any customer invoice or load details they require at their own moment of need.</p>
<p>ComOps SAM in the field will synchronise on demand to a SAM server at the manufacturer’s head office in Auckland which will provide real-time remote processing of the driver delivery data being collected and managed at customer premises. SAM will act as the central data repository for customer invoicing and captured settlement data integrated to and from the core company systems. The data will then be made available via the SAM application as information that can be used at each point of interaction with the customer. Management will have full visibility across the business to measure and report on key performance indicators and trends in their delivery business.</p>
<p>“ComOps developed a phased approach to deployment which suited our own timescale and internal resources,” said a company spokesperson.</p>
<p>ComOps SAM will also be configured to ensure that any quantities ordered and returned are clearly recorded with a complete audit trail of any changes made. This will result in more accurate inventory recording helping the company to gain enhanced visibility of the rate of returns and reasons across the country.</p>
<p>About ComOps Limited</p>
<p>ComOps Limited has a 37 year history in the IT industry in Australasia and listed on the ASX in 1999. The company develops, sells, implements, hosts and supports software solutions in the ERP, Business Intelligence, Mobile Sales Force Automation, e-Commerce, Retail, Risk Management &amp; Safety Compliance, Workforce Management and Human Capital Management markets. These solutions are used by a range of blue chip clients such as Toll Holdings, Berri, Golden Circle, Australia Post, Toshiba, Orica, Lexmark, Canon, Queensland Government, NSW Lotteries, and Commonwealth Bank of Australia to name just a few.</p>
<p>ComOps is a Microsoft Gold Partner, Progress Premier Partner, is ISO 9001:2000 Quality Accredited and Government Endorsed.</p>

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