GoodFor a thin-client deployment that’s not going well, this IT shop brings in some highly paid consultants. One of them appears to be taking notes on everything that’s said or done, using his handheld computer, says admin on the project. How do you like that handheld? admin asks during a break. “It’s got some great games on it,” consultant says, showing him. Grumbles admin, “He’d been playing games the whole day — not a single note about our problems!”
BadA failed ADSL hardware upgrade in NSW last week put thousands of customers off the Internet for more than 24 hours. The outage affected all ISPs who use Telstra’s exchange equipment, not just Bigpond. After a GBU reader received a message from his ISP laying the blame at Telstra’s door the reader contacted Telstra’s ADSL billing department for a surprising response. First the Telstra person denied any knowledge of the problem and then refused to put the reader through to technical support. When the reader said the ISP clearly blamed Telstra for the problem he got this reply: “If (ISP) wants to blame us that’s unprofessional but our name is dirt anyway so we don’t care what they say or who they tell...” Ouch!
A national study of 1000 senior managers has confirmed what most people know — e-mail is a major contributor to workplace stress. Sixty-nine per cent of people find having to deal with a daily avalanche of electronic mail stressful with two in every 100 experiencing ‘high levels of stress’. Survey author, Dr Amanda Gordon said there are people consulting psychologists about their hefty inboxes.