EYT Inc., formerly Ernst & Young Technologies, on Tuesday unveiled IBEAM, intended as the foundation for the company's application service provider (ASP) and managed services suite offering.
Geared toward the financial services market and small-to-medium businesses, IBEAM offers infrastructure services support for EYT's financial enterprise applications including Great Plains and Oracle software, said Esteban Borrero, ASP director for Chantilly, Virginia-based EYT.
According to Borrero, a prime selling point and design characteristic of IBEAM is the level of administrative control it gives users in regard to service level agreement (SLA) management, allowing them to ensure that SLAs are enforced.
Instituting such a move goes a long way toward lending the lagging ASP space credibility, and should help customer confidence, said John Madden, analyst for Boston-based Summit Strategies Inc.
"Many SLAs are crafted (with vendors saying) 'we'll take care of this and customers can only touch it so much.' And depending on what the customer wants [in terms of] that kind of ability, that may ultimately alter the SLA. (EYT) will stick with (the SLA guarantee) regardless which is fairly unique," said Madden.
He continued "With many IT shops it comes down to whom you can trust and who has expertise and who's going to be around for awhile. Dazzling them will only go so far with so many customers. That's what makes EYT so interesting, their lineage for accounting and financial services gives you an idea of their pedigree and management capabilities."
Madden said outsourcing Web-enabling hosted applications may be on the rise due to the increasing amount of telecommuting and remote or traveling workers who must have access to traditional internal applications, such as enterprise resource planning (ERP) and customer relationship management (CRM).
As part of its service, IBEAM features an ongoing diagnostic-running Customer Service Center and includes a complementary Production Customer Care team which will work with the client through the lifecycle of the ASP initiative to ensure ongoing service level reviews, server performance reports and call tracking summaries.
IBEAM's subscription cost can range from hundreds a month to thousands depending on the size of the deployment, noted Borrero.
EYT is focused on delivering business and financial management solutions by the ASP model, hosting or co-location services. The company hosts its applications from an Equinix Inc. data center. Borrero said the choice not to sink capital into its own data center has paid off nicely.
"We don't have a multimillion investment in a data center which many of our competitors chose to do, and that's killing them with debt right now," he said.
EYT gained its independence from Ernst & Young as part of a restructuring that resulted from the Big Five professional services firm's decision to merge with Cap Gemini.