The customer services division of AMP Financial Services has selected a business process management solution to automate more than 180 processes.
Graham Meyer, director of the customer services division, AMP Financial Services, said the software will enable end-to-end visibility of all customer transactions.
The solution will be a browser-based deployment, accessed by over 1500 AMP knowledge workers plus AMP's advisors, to automate processes across all product lines including new business applications, unit switches, withdrawals and policy holder detail changes, ensuring a consistent delivery of service and compliance with business rules.
Meyer, who said in a written statement that Staffware Australia's iProcess Engine was selected for the project after an extensive search for suitable software, could not be reached to indicate the investment in the project, when implementation will begin or when the project is due for completion.
The solution will enable AMP Financial Services to automate and map its business processes, automating queries and updates of back-end systems and databases; integrating into existing front-end systems (CRM systems and portals).
When the software becomes fully operational, AMP's customers will be able to find out the status of their applications and total business relationship with the AMP, either from their AMP Financial Planner, the AMP Web site or from the call centre, according to the company.