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Interactive Intelligence to Support Microsoft's Office Communications Server 2007 Release 2

Integration of Interactive Intelligence All-in-One IP Communications Software with Microsoft's Office Communications Server 2007 Release 2 to Help Contact Centre Agents and Business Users Communicate and Collaborate More Effectively
  • 05 February, 2009 06:58

<p>Sydney, February 05, 2009 -- Interactive Intelligence (Nasdaq: ININ) is releasing a version of its all-in-one IP communications software, which will work with Microsoft's Office Communications Server 2007 Release 2 to help contact centre agents and business users communicate and collaborate more effectively.</p>
<p>Support of Office Communications Server 2007 R2 follows the currently available integration of the Interactive Intelligence software with the first release of Office Communications Server 2007.</p>
<p>The Interactive Intelligence all-in-one IP communications software platform will add contact centre agent and business user features, such as multi-channel skills-based routing, call and screen recording, an operator console interface, workforce management, and cradle-to-grave reporting.</p>
<p>The integration will offer synchronised presence; the ability to exchange instant messages between the two systems through a common enterprise-wide user directory; and simplified administration for user provisioning between both systems.</p>
<p>"Our customers come to us for high-quality unified IP business communications solutions that offer the most up-to-date features," said Interactive Intelligence senior vice president of worldwide marketing, Joe Staples. "By working with Microsoft, we feel confident that our all-in-one IP communications software will provide users of Office Communications Server 2007 R2 with enhanced functionality and significant value."</p>
<p>"The combination of Office Communications Server 2007 Release 2 and the Interactive Intelligence software will provide a powerful new way for people to collaborate, and offers customers a rich and integrated communications experience," said Eric Swift, senior director of the Microsoft Unified Communications Group at Microsoft Corp. "Interactive Intelligence is adding significant value to enterprise communications by enabling businesses to better connect people, information and business processes."</p>
<p>To learn more about Interactive Intelligence integrations to Microsoft products, visit:</p>
<p>Office Communications Server 2007 R2 manages real-time communications, including instant messaging, voice over IP, and audio and video conferencing. It works with existing telecommunications systems so businesses can deploy advanced VoIP and conferencing without tearing out their legacy phone networks. Office Communications Server 2007 R2 also powers presence, a key benefit of Microsoft unified communications that unites all the contact information stored in Active Directory with the ways people communicate.</p>
<p>In 1997 Interactive Intelligence launched its all-in-one IP communications software, designed to deliver comprehensive applications minus the cost and complexity introduced by multi-point products.</p>
<p>About Interactive Intelligence</p>
<p>Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact centre automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among Software Magazine's top 500 global software and services suppliers, is ranked among NetworkWorld's top 200 North American networking vendors, is a BusinessWeek "hot growth 50" company, and is among FORTUNE Small Business magazine's top 100 fastest growing companies. The company is also positioned in the leaders quadrant of the Gartner 2008 Contact Centre Infrastructure, Worldwide Magic Quadrant report. Interactive Intelligence employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +61 2 8918 4800 or; on the Net:</p>
<p>Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.</p>

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