Red Hat offers continuous support via new India center

Red Hat has set up an engineering and support center in Pune, India, to provide support for its customers in India and in English speaking markets worldwide, the company said Tuesday.

Red Hat already has three support centers in North America, the U.K. and Australia which provide support in their respective regions. The center in India will enable the company to offer around-the-clock support to customers worldwide, Red Hat said.

The center will also have a test lab for hardware and software certification, and will house a team that will work on localization of Red Hat Enterprise Linux in Indian languages, according to the vendor.

Red Hat has been very active in India, with several key executives visiting the country over the last year. Matthew Szulik, its chief executive officer, is currently on a visit to the country, his second in about a year.

Open source vendors like Red Hat and proprietary software vendors like Microsoft are vying for a number of federal and state e-government projects in India, as well as a number of large private-sector deals.

Red Hat announced last year that it was setting up an open source community in the country with a focus on educational institutions. It also said recently that Red Hat Enterprise Linux version 4, scheduled for release this month, will support five Indian languages including Hindi, Bengali, Gujarati, Punjabi and Tamil.

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