Management vendors get smart and healthy

Network management vendors System Managment Arts and Concord Communications next week will announce a partnership to sell each other's products and offer a more complete management tools arsenal.

SMARTS and Concord have integrated their software to let users manage both fault and performance from one user interface, according to the companies. SMARTS, with its InCharge suite of software products, offers fault management software that helps users pinpoint the source of network failures. InCharge also lets users know what devices and users will be affected by a network outage. Concord now also offers fault management through its own software, but the company is best known for its performance management and reporting software suite, called eHealth.

Once loaded onto a server, SMARTS software immediately begins an auto-discovery process on the network, using predefined models to seek out management information base variables, SNMP event data, system log data or data from other network management software. The software achieves automation by combining topological insight and information about each managed element.

Concord's eHealth suite consists of Network Health, Live Health, System Health and Application Health modules. Live Health polls SNMP-manageable devices, determines their status and condition, and tells users in real-time of any faults, potential outages and response-time delays. Network Health monitors the performance and availability of WAN interfaces, routers, switches, and remote-access equipment. System Health monitors servers and alerts administrators to application performance problems. EHealth can present its collected performance metrics and device status data via a browser-based interface, a server-based console and Adobe Acrobat-based reports.

The partnership will bring the root-cause analysis - locating the origins of network problems - of SMARTS' InCharge together with the historical performance reporting and real-time performance management of Concord's eHealth, the companies say. Along with the product integration, which lets users view SMARTS and Concord data in one interface, the companies' sales forces will be trained to cross-sell the software products.

SMARTS InCharge software pricing starts US$45,000. Pricing for Concord's eHealth starts at $15,000.

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