Keynote improves Web monitoring services

Keynote Systems this week unveiled two new versions of its flagship Web monitoring and performance services as it attempts to work its way up the enterprise food chain.

Aiming to improve the depth of Internet performance data available to IT executives, the San Mateo, Calif.-based company launched both Web Site Perspective 6.0, available now, and Transaction Perspective 4.0, due to ship in June.

The products mark what Chairman and CEO Umang Gupta describes as Keynote's shift from pure software development. "Our goal is to be a dominant services company, rather than a software company," he said.

As a result, Keynote is pushing the diagnostics capabilities of its new offerings beyond traditional Web site performance analysis and reporting. At the same time, the company is targeting the enterprise and splitting its market focus into the three areas of testing, benchmarking, and APM (application performance management).

"Starting in 2001, we started moving upscale in the IT enterprise, into the IT chain of command," Gupta said.

Web Site Perspective 6.0's feature set includes automatic alarms that notify IT managers of poor Web performance or content access, more detailed measurement of faults, better data visualization, the addition of a content error graph, and a scatter plot graph. This diagnostic tool measures a customer's site and offers a view within any two-hour window to spot and diagnose performance problems, executives report.

Transaction Perspective 4.0 will measure a company's transaction performance, integrating the diagnostic capabilities of Web Site Perspective 6.0 to determine exactly where problems exist. This includes measurement of network-level details, SSL handshake times, and HTTP and DNS errors.

According to Gupta, the products will improve service-level management, third-party content management, and a site's overall efficiency. And with more companies beginning to build out transaction-based Web services, he believes the business driver will increasingly becoming managing pre-defined levels of service.

"Somebody has to lay blame as to where the problem is [within a Web site]," he said.

According to Dennis Gaughan, research director at AMR Research Inc. in Boston, the products can complement existing systems management tools by isolating and resolving problems as a result of alarms triggered by pre-defined thresholds.

"As more organizations expose vital applications to external partners, the operational support requirements are magnified," Gaughan noted in a March research report.

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