Testing the Trainers

Experts say that choosing the right organization to provide IT training requires thorough research and asking some tough questions.

"More than half of all trainers don't believe in a postclass evaluation because they're afraid of being criticized," says Dave Murphy, membership director at the International Association of Information Technology Trainers in Elkridge, Md. But Murphy suggests you do exactly that: Choose a company that uses surveys and provides you with the results.

Murphy says some of the questions a trainer should be asking students include the following:

Did the trainer cover all the agenda topics?

Was a prepared agenda delivered before class?

Was the trainer experienced using software in a similar setting?

You should also follow up with a more detailed evaluation with students a day or two later.

Also, check the company's references, advises Murphy. "A good training company will give a range of customers," not just those who were happy with the course, he says. In addition, choose a company that lets you use its reference materials to train other employees at a later date, Murphy advises.

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