Salesforce's e-commerce engine favoring 'native' apps

Salesforce is developing an e-commerce engine, but only "native" applications need apply

However, Salesforce hasn't decided whether only native applications will be allowed to use it in the future, he said. "We want to make sure we are responding to the community. We're going to learn from this pilot and learn from our partners. We would be foolish not to listen to what our partners are telling us."

He downplayed the notion that Salesforce wants to lock ISVs (independent software vendors) into its platform. "We want all partners to succeed. Building natively on is one [way]."

Convio is doing just that, developing an application that nonprofits can use to manage donor information.

The company "did a pretty serious investigation and evaluation of how to enter this market" and decided building on would be the best approach, said Tom Krackeler, vice president of product management.

"There are tons of ways to integrate third-party apps to Salesforce. None of that is changing," he added.

Salesforce likely wanted to minimize the number of variables while the Checkout service is in its developmental stages, he said. "From my perspective, it was not surprising. It seemed sensible."

Appirio, which has products that integrate Salesforce with Google Apps, also develops natively on

Salesforce's platform lets the vendor "focus on solving customer problems, instead of on back office or infrastructure," Ryan Nichols, vice president of products and marketing, said via e-mail. When the Checkout service goes live, it will enable Appirio to focus on its software, "instead of developing yet another shopping cart," he added.

Salesforce first announced its plans for an e-commerce engine in late 2006.

Francis didn't provide a detailed reason for the delay. "A lot of it has been listening to customers," he said.

Part of the thinking behind the Checkout service "is pressure from Wall Street, which is asking them, how can you monetize what you do with AppExchange," said China Martens, an analyst with the 451 Group.

Then again, Salesforce's recent success in winning large enterprise deals may have assuaged investors and bought the company more time to fine-tune the Checkout service, she said.

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