SilverBack ups its InfoCare

Software provider SilverBack Technologies is expected to unveil on March 25 the latest version of its network monitoring software that lets customers view 12-month trending data and customize reports through one re-designed, Web-based user interface.

InfoCare 3.0 lets users view performance, availability and security information about network, systems and applications from one interface. Also new is a discovery editor, which eases network discovery during software installation, and performance trending reports. InfoCare users can also group devices, departments, remote sites or users and collect data specific to the performance of the elements supporting those groups.

"We're putting all the information a network manager needs on one window. Everything is just clicks away," says John Igoe, SilverBack co-founder, president and chief operation officer.

SilverBack, once a management service provider, changed its business model a year ago to sell software, and stopped offering remote network management services along with the tools. But the company still provides a service in that it maintains and supports the software that manages customer nets. For example, a customer installs a SilverBack appliance in their network. The appliance comes pre-configured with network management, security and performance trending software, among other tools. The appliance is connected back to the SilverBack network operations center from which receives updates, maintenance and management through a VPN connection. Users view reports via a Web-based portal.

Igoe says as an additional security measure, SilverBack also changed InfoCare to perform more analysis on the actual appliance, reducing the amount of customer network data traveling to and from its NOC. Other new features include detailed drill downs into 12-month trending, which let users perform capacity planning with performance and historical reports. This feature also enables users to report on the network's frame relay, system CPU, memory and disk performance. SilverBack also added the ability to trend application latency, availability and Oracle/Exchange statistics.

InfoCare 3.0 includes a new auto reboot feature, wizard tools and enhanced thresholding over frame relay, which lets users track the use and congestion on the network.

InfoCare 3.0 is available now, and the software costs US$300 per device per year.

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