Telstra restrained over One.Tel details

The Australian Competition and Consumer Commission (ACCC) was granted an injunction Friday against Telstra, restraining the telco from providing alleged deceptive or misleading information to former One.Tel mobile phone customers.

Federal Court judge Justice Peter Heerey granted the interlocutory injunction, which applies until the matters are heard at a later trial.

He heard evidence from counsel for the ACCC, Tim Ginnane, that former One.Tel customers and an ACCC officer had been given misleading information by Telstra call centre operators.

Justice Heerey said if there had been fault, it had been Telstra's inadequate carrying out of an undertaking its lawyers had given that it had correctly informed One.Tel customers of their rights.

That applied in particular from June 28 when One.Tel administrators Ferrier Hodgson placed national advertisements making it clear that customers for the defunct company would not be liable for early termination fees.

Senior counsel for Telstra, Peter Almond QC, said Telstra had taken a series of steps to ensure its operators gave One.Tel customers correct information. However, he said there may have been slip ups but said they did not warrant an injunction.


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More about AAPAustralian Competition and Consumer CommissionAustralian Competition and Consumer CommissionFerrier HodgsonOne.TelTelstra Corporation

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