Traffic fine processing gets workflow fillip

New South Wales Police's infringement processing bureau will implement new workflow and imaging technology to the handling of parking fines and parking tickets.

A new infringement management processing system (IMPS) system will see around 6000 infringement tickets and 2000 letters of correspondence imported each day. The resulting electronic images will be managed automatically by the system to improve the efficiency of collecting fines.

The workflow and imaging technology from Tower Technology and Plexus Software, will enable the bureau to have access to more efficient management of incoming customer and commercial client correspondence.

Ian Rea, IMPS project manager, said, "There is a clear direction on the part of the bureau to adopt technological alternatives to paper-based manual processes."

"The new system will assist the bureau in meeting Government directives to move certain functions out of Sydney," Rea said.

Noel Jones, managing director Tower Technology, said the company's eProcess Objects -- incorporating workflow and imaging technology -- will be key in streamlining the processing of letters and in reducing the time taken to collect outstanding payment of fines.

The bureau's core operations are now based in Maitland, about 160km from Sydney, and have created 150 job opportunities in the region.

According to Jones, more than 150 bureau employees will be able to access customer records immediately on the desktop via a single browser interface, "improving the ability to respond to customer queries and chase outstanding fines".

"Using Tower Document Portal with Plexus FloWare, infringement notices are instantly available on the Internet for a number of issuing parties including: police, parking patrols and local councils," Jones said.

Jones said while traditional methods of communicating with the IPB will remain in place, the new system will allow members of the public to pay fines over the Web and also to submit queries and correspondence via e-mail.

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