Australia Post monitors speech-recognition postcode helpline

Australia Post is monitoring the success of a speech-enabled postal code helpline that Singapore Post (SingPost) debuted last week.

The new system allows the public to enquire about the six-digit postal code for any building name or street address throughout Singapore, 24 hours a day.

It is accessible via a toll-free number and uses SpeechWorks International speech recognition technology; callers can say the name of a building or a combination of street name and block, building or house number and the system will respond with the correct postal code.

Australia Post spokesperson Gary Highland said there are no plans for a similar service in Australia but the Singapore initiative will be monitored for further action.

He said postcode information is available on its Web site and in the Telstra White Pages.

SingPost e-business and engineering senior director Tan Swee Guan said the new speech-activated helpline is easy to use and was first piloted in December 2001.

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