Study: Asian countries strong in e-government

Australia has ranked highly in e-government deployment, with Singapore having the most developed electronic government systems in Asia, and Hong Kong advancing the fastest in e-government deployment in 2001, according to research by Accenture.

At the end of 2001, Canada had the most developed e-government in the world, followed by Singapore, the US, Australia, Denmark, the UK, Finland, Hong Kong, Germany and Ireland, according to Accenture's ranking.

Australia, ranked fourth overall, improved its score by nearly 15 per cent.

The study, which was restricted to 23 countries worldwide, measured the range of e-government services available, their accessibility to ordinary citizens and the depth of those services.

According to the study, Singapore has now placed over 95 per cent of its government services online, followed by Hong Kong (91 per cent), Japan (90 per cent), Australia (89 per cent), New Zealand (85 per cent) and Malaysia (74 per cent).

In terms of service depth, Singapore led with a score of 69 per cent, ahead of Hong Kong (66 per cent), Australia (50 per cent), New Zealand (46 per cent), Japan (38 per cent) and Malaysia (34 per cent).

Australia and New Zealand are the regional leaders in terms of CRM (customer relationship management) in e-government.

Accenture said smartcards will be a key initiative in enabling citizens to conduct detailed and secure transactions with government online, with Malaysia and Hong Kong currently leading Asia in smartcard deployment.

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