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South East Water wins global award for DSTi Billing's HiAffinity solution

  • 06 September, 2005 12:07

<p>South East Water wins global award for DSTi Billing’s
HiAffinity solution</p>
<p>Sydney, 6 September 2005 - Victoria’s South East Water Ltd has won a global award for its customer information system (CIS) based on DST International Billing’s tailored customer billing and management solution, HiAffinity.</p>
<p>South East Water, a state-owned company, provides water and sewerage services to 1.3 million people in the south-east region of Melbourne and manages infrastructure and assets valued in excess of A$1 billion.</p>
<p>It was awarded the Best CIS Initiative for the Asia/Africa/South Pacific region in the 2004/2005 Utility Awards for CIS/CRM Excellence. The awards are presented by the Energy Planning Network (EPN), a global consortium of utility industry participants founded in 1993. The awards are judged by a panel of utility industry peers.</p>
<p>South East Water implemented its HiAffinity solution last year, extending its long-standing relationship with DST International Billing, the leading provider of customer management and open billing solutions to the utility industry.</p>
<p>“Winning the award is a great thrill and recognition of the value our HiAffinity customer information system delivers to our business,” Peter O’Donoghue, Manager Business Systems, South East Water.</p>
<p>“HiAffinity gives us a strategic tool for not just billing, but managing our business processes. It has delivered productivity improvements, cost savings and enhanced the level of customer service we provide– which is a reward in itself.”</p>
<p>DST International’s CEO Ian Mathieson added: “South East Water led the way as the first DSTi Billing client in Asia Pacific to implement HiAffinity. It is fitting that they are leading the way again as the first HiAffinity customer in this region to win a major award for the value and effectiveness the solution brings to business processes and customer offerings.”</p>
<p>“DSTi congratulates South East Water on their success. We look forward to continuing our long-standing partnership with them as we work together to add even more value to their business.”</p>
<p>EPN’s annual Awards for CIS/CRM Excellence (ACE) Program recognises utilities for excellence in the areas of customer care, marketing, CRM, CIS and customer data integration initiatives.</p>
<p>About DST International Billing
DSTi Billing leverages well over 20 years as a market leader to provide innovative customer management and open billing solutions to the utility industries. DSTi Billings’ business solutions transform typical billing and customer care tasks into valuable and efficient communications, resulting in loyal customers, increased revenues and decreased expenses. DSTi Billing is a wholly owned subsidiary of DST International Limited whose own parent company is DST Systems, Inc. (NYSE: DST) headquartered in Kansas City, Missouri, USA.</p>
<p>About DST International (DSTi)
With 18 offices and over 1300 professionals to support its growing client base, DST International provides a unique and comprehensive range of investment management and work management software solutions and related services to 600 clients in 55 countries.</p>
<p>About DST Systems, Inc.</p>
<p>Our parent company, DST Systems, provides sophisticated information processing and computer software services and products that help clients improve productivity, increase efficiencies, and provide higher levels of customer service. DST is organised domestically and internationally into three operating segments: Financial Services, Customer Management, and Output Solutions. DST operates one of the most advanced data centres in the world, which provides information-processing services to support the products within each operating segment. These products are further enhanced through the integration of DST’s advanced technology and e-commerce solutions.</p>
<p>For more information please visit www.dstinternational or contact:</p>
<p>Cathryn van der Walt
12 Worlds Pty Limited
Tel: +61 (0) 402 327 633
<p>Luke Enright
Media Co-ordinator
South East Water
Tel: +613 9552 3370
Mobile: +61 (0) 409 952 447</p>

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