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Riverbed releases results of second-half 2007 customer satisfaction survey

  • 16 April, 2008 15:00

<p>Riverbed Technology (Nasdaq: RVBD), the technology and market leader in wide-area data services (WDS), announced today the results of its semi-annual customer survey conducted in March 2008. King Research, an independent marketing research firm serving technology companies for over thirteen years, conducted field research and provided analysis for the semi-annual customer survey. For the latest spring ’08 survey, 828 customers and resellers responded across five continents, representing 506 organisations of every size. According to the results, customer satisfaction with Riverbed® products, technical support and professional services exceeds the industry norm. With more than 87% of the respondents saying that they would recommend Riverbed products and services, the survey results show that Riverbed and its products deliver as promised.</p>
<p>The semi-annual survey of Riverbed customers takes an objective look at customer satisfaction with Riverbed products, technical support and professional services. It also looks at the applications Riverbed customers are accelerating with Riverbed Steelhead® products, as well as customer purchase motivations, other vendors considered in the purchase process and why customers chose Riverbed over the competition.</p>
<p>The data suggests that the competitive landscape remains unchanged. Riverbed’s top two competitors remain Cisco (competing in 40% of customer decisions) and Juniper (competing in 23% of customer decisions). Riverbed continues to maintain a 90% win rate against all of its competitors. Riverbed is well-known in the marketplace as the only vendor to provide a best-of-breed, integrated WDS solution that accelerates applications and data for remote offices, data centers and mobile workers across wide area networks (WANs), accelerating access to applications and data up to 100 times faster.</p>
<p>Customer satisfaction: It is all about going faster</p>
<p>Over 87% of the respondents gave Riverbed an overall company rating of eight or higher on a scale of 1-10, while a full 39% of respondents gave Riverbed a perfect score of 10 out of 10. Product performance, hardware and software quality and management capabilities were all highly rated, with application performance peaking at 8.75 out of 10. The Riverbed technical support team also received exceptional scores, with expertise of support engineers coming in at 8.72 out of 10.</p>
<p>“In the multitude of customer satisfaction studies we have conducted for technology companies over the past thirteen years Riverbed’s customers are among the most enthusiastic. The overall scores reported are some of the highest that we have seen,” said Diane Hagglund, managing director for King Research. “Overall, Riverbed customers are thrilled with the performance, ease of deployment and management of Steelhead products as well as with the knowledge and responsiveness of the company’s global services organisation.”</p>
<p>Purchase motivations: speed and cost savings</p>
<p>King Research surveyed the Riverbed customer base to determine their primary and secondary purchase motivations.</p>
<p>1.51% of respondents selected applications and data acceleration</p>
<p>2.48% of respondents selected Riverbed to dramatically reduce bandwidth costs</p>
<p>3.33% of respondents selected Riverbed to consolidate and virtualise IT infrastructure and improve application performance</p>
<p>Why Riverbed over the competition: More speed, simplicity and scale</p>
<p>The top three reasons that respondents chose Riverbed over the competition were:</p>
<p>- Steelhead products deliver faster and better performance</p>
<p>- Steelhead products are easier to deploy and manage and</p>
<p>- Steelhead products offer broader support for application acceleration</p>
<p>Based on this, 87% of survey respondents said they would purchase Riverbed products again and recommend Riverbed to friends or colleagues.</p>
<p>Other considerations were pre-sales and support, range of features, scalability, product stability and the company’s position as the WDS market leader. Sixty-three percent of customers surveyed said they selected Riverbed over competitors like Cisco WAAS and Juniper WX/WXC due to ease-of- deployment and management. Fifty-four percent of Riverbed customers surveyed also said that the need to accelerate the mobile workforce was an important factor in selecting Riverbed over the competition.</p>
<p>Applications Accelerated: More than anybody
The customers surveyed are accelerating the broadest range of applications with Riverbed Steelhead products. The top ten applications that customers are accelerating with Riverbed products are:</p>
<p>1. Windows File Sharing</p>
<p>2. Microsoft Exchange</p>
<p>4. MS-SQL back-end applications</p>
<p>5. Custom applications</p>
<p>6. Client/server business applications (e.g., Oracle, SAP)</p>
<p>7. FTP</p>
<p>8. /replication (e.g., SnapMirror, DPM, DoubleTake)</p>
<p>10. CAD and document management (e.g., Interwoven, Documentum)</p>
<p>“Frequent customer feedback has been a key driver of our success and market leadership since we first shipped our products in 2004,” said Eric Wolford, senior vice president of marketing and business development, Riverbed Technology. “We always know where we’re going because our customers show us the way.”</p>
<p>Companies interested in learning more about Riverbed WDS are welcome to join Riverbed and its customers at a thought-leadership event for WDS, Accelerate 08 - the best place to learn how the Riverbed solution is transforming the way IT leaders think about global networks, data management, and distributed IT infrastructure. http://www.accelerate08.com/</p>
<p>Steelhead products</p>
<p>Riverbed WDS solutions enable organizations of all sizes to overcome a host of severe problems, including poor application performance and insufficient bandwidth at remote sites. By speeding the performance of applications between data centers, remote offices and mobile workers by five to 50 times and in some cases up to 100 times, Riverbed’s award-winning Steelhead WDS products enable companies to consolidate IT, improve backup and replication processes to ensure data integrity, and improve staff productivity and collaboration. Steelhead products have been deployed in organizations ranging from the world’s largest corporations with offices around the globe to small companies with a couple of sites that are just miles apart. To learn more, view Riverbed’s demo: www.riverbed.com/pr/jack.</p>
<p>Forward looking statements</p>
<p>This press release contains forward-looking statements, including statements relating to the expected demand for Riverbed's products and services, and statements relating to Riverbed’s ability to meet the needs of distributed organizations. These forward-looking statements involve risks and uncertainties, as well as assumptions that, if they do not fully materialize or prove incorrect, could cause our results to differ materially from those expressed or implied by such forward-looking statements. The risks and uncertainties that could cause our results to differ materially from those expressed or implied by such forward-looking statements include our ability to react to trends and challenges in our business and the markets in which we operate; our ability to anticipate market needs or develop new or enhanced products to meet those needs; the adoption rate of our products; our ability to establish and maintain successful relationships with our distribution partners; our ability to compete in our industry; fluctuations in demand, sales cycles and prices for our products and services; shortages or price fluctuations in our supply chain; our ability to protect our intellectual property rights; general political, economic and market conditions and events; and other risks</p>
<p>and uncertainties described more fully in our documents filed with or furnished to the Securities and Exchange Commission. More information about these and other risks that may impact Riverbed’s business are set forth in our Form 10-K filed with the SEC on February 15, 2008. All forward-looking statements in this press release are based on information available to us as of the date hereof, and we assume no obligation to update these forward-looking statements. Any future product, feature or related specification that may be referenced in this release are for information purposes only and are not commitments to deliver any technology or enhancement. Riverbed reserves the right to modify future product plans at any time.</p>
<p>About Riverbed</p>
<p>Riverbed Technology is the technology and market leader in wide-area data services (WDS) solutions for companies worldwide. By enabling application performance over the wide area network (WAN) that is orders of magnitude faster than what users experience today, Riverbed is changing the way people work, and enabling a distributed workforce that can collaborate as if they were local. Additional information about Riverbed (Nasdaq: RVBD) is available at www.riverbed.com.</p>

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