WorldCom starts VPN monitoring

WorldCom announced a new monitoring capability for some of its IP VPN (Internet Protocol virtual private network) customers here this week at ComNet 2002.

The service provider's VPN Interactive Performance Reporting system, dubbed VIPeR, is available free of charge to WorldCom's IP VPN Dedicated Access Fully Managed service users. These VPN customers, who use Lucent Technologies Inc. Access Point routers that support bandwidth management, can monitor connectivity, usage and performance on all their VPN connections around the world from one Web site.

Users access the VIPeR system through WorldCom's customer service Web site (www.worldcom.com/us/wcc/). Here users are able to view daily, weekly or monthly statistics about their VPN.

The statistics are not available in real-time, and the delay is typically about two hours. Previously users were only able to view text files that included statistics about each of their separate VPN links. This is the first time WorldCom is offering a comprehensive view into a complete VPN.

Users can also view charts on the Web site that clearly show their service-level agreement (SLA) targets and the actual performance statistics experienced. The system shows VPN tunnel availability, usage and latency.

The VIPeR system is not tied directly to WorldCom's billing system, so it can't issue automatic credits if WorldCom does not meet its SLAs. Customers are responsible for reporting SLA violations to receive compensation.

The IP VPN Dedicated Access Fully Managed service is one of WorldCom's five VPN offerings. The service provider says VIPeR will be available to IP VPN Dedicated Access Customer Directed VPN users by the end of June. This offering is a dedicated VPN service that uses SmartPipes' policy management system, which allows users to manage day-to-day policy changes such as adds, drops and changes.

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