Mortgage provider consolidates customer comms for brand integrity

Solution reduces reliance on key technical staff

Wholesale mortgage provider, Resimac Ltd, is consolidating all of its customer communications across the business creating a single point of control in a bid to maintain brand integrity.

Fiona Rankin, CIO of the independently owned broker and former general manager at EDS, is seeking to consolidate document systems and processes.

"By doing this we are reducing our reliance on key technical staff and reducing risk in our growth strategy," she added.

"As a growing player in the lending marketplace we value agility and the ability to open up new channels to customers such as online and mobile communications."

Resimac is implementing a platform fromThunderhead which provides enterprise solutions for the production of multi-channel business communications.

"The Thunderhead solution will allow us to seamlessly provide a range of communications channels with one enterprise platform, giving us a single point of control for all of our customer communications ensuring the integrity of our brand as well as compliance with various regulations," she said.

Thunderbird CEO, Glen Manchester, said Resimac will be able to generate personalised documentation to customers and business partners across all channels.

He said the goal is to create a highly personalised customer experience.

Thunderhead's Asia Pacific vice president, Matt Elliott, said after an initial project to migrate the document component of Resimac's bespoke servicing platform, the goal will be to reduce "time to cash" during the origination process.

"By implementing the technology we hope to help Resimac achieve ROI within the first nine months of our relationship," Elliott said.

Thunderhead has offices in North America, Europe and Asia Pacific. Customers include Prudential, Brit Insurance and Atradius.

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