Looking to avoid the kind of finger-pointing that can arise when integrating one vendor's software with another's hardware, Sun Microsystems Inc. on Friday announced the addition of CRM company Siebel Systems Inc. to the Sun Vendor Integration Program (SunVIP).
The effort is intended to provide joint customers with seamless support, according to Sun, which is based in Palo Alto, Calif. Interoperability issue resolution is the main focus of SunVIP, said Angie Devlin, a Sun spokeswoman in Broomfield, Colo.
"We know that customers at some point will have interoperability issues as systems become more complex," Devlin said.
The two companies already work together on joint engineering for product optimization, and Friday's announcement extends collaboration to product support, said Siebel's Steve Mankoff, senior vice president of technical alliances, in San Mateo, Calif. Tasks to be performed include performance tuning, software and hardware optimization, and resolving other difficulties customers encounter, according to Mankoff.
Siebel becomes the 20th member of SunVIP. Among other members are Novell, Cisco Systems, SAP, and BroadVision.