Veterans' Affairs begins application modernization initiative

App consolidation replaces six separate databases

The federal Department of Veterans' Affairs (DVA) has completed stage one of its application modernization initiative dubbed ADVAnce.

Supporting Australia's approximately half a million veterans and their families, the initiative aims to improve customer support as well as enhance service delivery.

It includes streamlining social service delivery to veterans through three major projects the Participation Registration Service (PRS), Education Assistance Service (EAS), and the Client Contact Facility (CCF).

The first phase of ADVAnce, which involves a series of progressive deployments, will enable the department to improve service delivery through the implementation of Curam Software's Social Enterprise Management (SEM) solution.

DVA's aDVAnce system, using the Curam business application suite as its Integrated Application Framework, is the centerpiece of the modernization program.

The PRS supports over 200 DVA employees as they implement programs and administer income support, compensation and health care services to veterans.

The EAS provides an education assistance service delivery program to children of veterans while the CCF is part of an enhanced telephone services program for clients and providers.

Last month, DocTracker was also implemented to improve the management of military personnel information exchanged with the Department of Defence.

DVA deputy president, Ed Killesteyn, said these implementations mark an important milestone on the road to completing ADVAnce.

"Through a process of phased development and deployment over the next few years, this platform will provide a new, more flexible way to deliver services to our clients and streamline our business processing under OneDVA," he said.

The Curam business application suite provided a large portion of the PRS functionality "out-of-the-box" and was Implemented with the support of IBM Australia.

PRS allows DVA employees to search for and register clients on one nationally consolidated application.

Previously, DVA staff searched six separate databases when registering clients - a time consuming and often error-prone activity.

Not only does PRS register members of the veteran and Defence Force communities, Killesteyn said it also acts as a foundation upon which DVA can attach additional business applications.

The EAS implementation provides DVA with a service delivery program utilizing rules for eligibility and entitlement processing and integrating with its legacy environment.

Curam Software executive vice president, Ernie Connon said the department has more flexibility than its suite of heritage systems in modernizing its business processes and client service.

Planning has commenced for further projects including community care, transport, and military rehabilitation and compensation programs as the department introduces new automated capabilities.

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