With limited bandwidth, Australian offshore oil and gas producer, Coogee Resources Ltd, was struggling with network performance issues including "unacceptable' packet loss and delays.
Coogee Resources ICT manager, Richard Oosterman, said it was time to implement a WAN acceleration solution to improve performance levels of critical business applications, backups, Voice over IP and videoconferencing across its offshore satellite and remote office network.
As a result the company has deployed Packeteer's integrated iShaper, iShared and PacketShaper optimisation solutions.
The new iShaper devices upgrade existing PacketShaper solutions at the company's two Floating Production Storage and Offloading (FPSO) facilities in the Timor Sea.
Additional iShapers are being installed at the company's Darwin warehouse and on a drilling rig. The company has also installed Packeteer's iShared device at its Singapore project office.
The remote iShaper devices now connect with PacketShaper and iShared devices at Coogee Resources' Perth head office via satellite and wireless network links.
This enables the acceleration and prioritisation of individual business applications and file services across the company's entire wide area network (WAN). With these solutions, Coogee Resources is also able to maintain the optimal performance of bandwidth-intensive applications such as videoconferencing, while ensuring that other business-critical applications are always available.
Oosterman said the deployment has led to more efficient data storage, an improvement in its data protection through WAFS technology, and a reduction in WAN traffic volumes.
Perth-based Packeteer reseller partner, Denver Technology, was also involved in the installation.
Denver Technology implemented an IP telephony system and bandwidth prioritisation changes following an upgrade in the capacity of its satellite communication links.
The solution ensures the performance of critical business applications accessed via Citrix as well as voice over IP (VoIP) and videoconferencing communications.
"Because bandwidth availability at our remote sites is limited, we have to utilise it to the maximum," Oosterman said.
"We can prioritise and accelerate traffic, maximise bandwidth efficiency and offer the local caching of files in a flexible configuration that meet the needs of each of our locations.
"Now the upgrade has come to fruition, we can quite easily do backups centrally over satellite links.
"Remote offices have traditionally used tape drives that can become damaged and unreadable in transit; we no longer have those risks."
The WAFS technology and onboard storage cache also enables remotely located staff immediate access to centrally located resources -- such as the company's document management system -- without placing unnecessary strain on limited bandwidth.
"Our document information store is quite large. While we don't wish to entirely replicate that offshore, frequently accessed documents are available without overloading the WAN link," Oosterman said.