Yarra Valley Water upgrades its billing system for improved scalability

Platform serves 1.5 million customers

Seeking to keep customization to a minimum, Yarra Valley Water is upgrading its billing system with an off-the-shelf Oracle solution.

The water and sewage services provider has selected Oracle's Utilities Customer Care and Billing (formerly SPL Customer Care & Billing) for a scalable billing platform to serve 1.5 million customers in Melbourne.

In operation since 1995, Yarra Valley's legacy billing system grew too difficult and costly to upgrade and maintain over time.

Coupled with changing customer demands, the legacy system could not easily accommodate business changes.

Yarra Valley Water managing director, Tony Kelly, said persisting with the old system only increased business risk.

"Accelerating our customer service from 'good to great' is critical to our business," Kelly said.

"We selected Oracle because it offered the flexibility, scalability and service our company requires to effectively meet the service standards demanded by our customers while remaining cost competitive."

Kelly said minimal customization has reduced the costs associated with implementing and maintaining the system plus it lowers total cost of ownership.

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