ITIL v3 roadshow coming to Australia

One day seminar

As part of a seven stop itSMF International roadshow, the IT Service Management Forum will launch ITIL v3 in Australia on Wednesday, June 20.

Strategies for itSM are now almost ubiquitous amongst medium to large organisations that are looking for IT performance improvements, cost efficiencies and a closer relationship between technology and business for competitive advantage.

At the core of many of these projects is the IT Infrastructure Library (ITIL), a set of guidelines which articulate best practice guidelines to ITSM strategy development.

The much-awaited third iteration of the ITIL was formally launched in May by the copyright owners, UK Office of Government Commerce (OGC) before launch partner, itSMF International undertook the international roadshow currently underway.

This month the roadwshow will cover Australia, London, Copenhagen, San Jose, Chicago, Seoul and Sao Paulo.

The roadshow takes the form of a one-day seminar which outlines why a new version of ITIL is needed and what the changes are from Version Two.

Each of the five central publications within ITIL V3 will then be presented and discussed by representatives of the five pairs of authors who produced the volumes.

The five new books making up ITIL Version 3 are Service Strategy (SS); Service Design (SD); Service Transition (ST); Service Operation (SO); and Continual Service Improvement (CSI).

According to Brian Jennings, chairman of itSMF International and a former itSMF Australia chairman, ITIL Version 3 ushers in significant change which transforms the best practice IT service management framework from being process-based to one that is life-cycle based.

He said it has an increasing resonance with corporate and government IT organisations because of a broader focus on compliance and good governance in all areas of enterprise operations.

"As you can see from the titles of the new books, ITIL is now more in line with the life-cycle of IT service management," Jennings said.

"Version 3 is about aligning ITIL with business objectives and addressing it's co-habitation with other popular standards and frameworks.

"It also gears IT service management towards fulfilling compliance requirements for things such as ISO 20000 and Sarbanes Oxley.

"Through the itSMF roadshow events, we will be travelling to all parts of the world to outline why it is necessary to make the changes and to enunciate just what those changes are.

There is an eager global audience waiting for this information."

Jennings said the roadshow demonstrates the popularity of the framework.

He said all oseven seminars are filling up quickly.

"The number of people registering interest is outstripping our expectations; ITSM stakeholders all around the world are very keen to see how this will affect their organisations and existing ITIL-based service improvement programs," Jennings said.

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