Insolvency firm introduces IP for its fleet of roaming staff

Least Cost Routing equals savings

Insolvency firm Ferrier Hodgson has replaced its aging Samsung PABX system introducing IP telephony to more than 100 users at its Sydney office.

Ferrier's IT manager, Mustafa Mohabbat, said the new system allows the company to have a fleet of 'roaming' staff.

He said employees can answer and transfer calls as if they were at their desks.

"This is a compelling feature and something we can add to, whenever required. Also, the system allows us to set users up at different sites and use VPN links that are already in place," Mohabbat said.

"All of a sudden, call costs between offices become free, and calls interstate are only the cost of a local call because we use Least Cost Routing."

The company selected a ShoreTel system over offerings from Avaya and Samsung.

The solution includes a ShoreGear-E1 which interfaces over an ISDN network to its service provider, ShoreTel 560 and ShoreTel 230 handsets and two ShoreGear-120 switches capable of supporting up to 240 IP phones.

The complete Internet telephony system is managed using the browser-based administration interface, ShoreWare Director, from anywhere on the network.

ShoreWare Director helps reduce maintenance costs and allows Ferrier Hodgson to manage the system entirely in-house, carrying out adds, moves or changes quickly and easily.

The vendor's vice president of product development, Steve Timmerman, said the offering has a single hardware and software platform that spans all levels of key system and PBX functionality for organisations with 10 staff or tens of thousands of employees.

Established in 1976, Ferrier Hodgson is a provider of turnaround, reconstruction and forensics services.

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