Novell SUSE, SAP partner to simplify support for users

New program puts all SUSE and SAP support in one place

Users running SAP applications on Novell's SUSE Linux Enterprise Server operating systems will now be able to get joint maintenance and support under a program created by the companies.

In an announcement Tuesday, Novell and SAP launched the "SUSE Linux Enterprise Server Priority Support for SAP Applications" program, offering a single support contact for everything from the operating system to applications. The goal: ease support costs and complexity for customers.

Available as of today from Novell, the support program will be integrated into the SAP Solution Manager application management infrastructure and SAP's global support network. Pricing was not announced.

"Customers want choice, and since most of them run heterogeneous IT environments, using both open-source and commercial software, we recognize the need to make service and support as smooth as possible," Gerhard Oswald, an SAP executive board member, said in a statement. "SAP has a long-standing commitment to the open-source community, including working with key technical standards organizations to create interoperability with commercial software.

"Our agreement with Novell makes it truly possible for companies to get long-term support and maintenance when deploying SAP applications on Linux, and continues to illustrate the openness and flexibility of business process platforms enabled by SAP and focused on the business and technical standards that drive business process agility and innovation," Oswald said.

The two companies also said they are working together on other projects, including further optimization of SUSE Linux Enterprise Server for other SAP application platforms, such as SAP NetWeaver and SAP Business Suite.

"This deal is an example of two industry leaders coming together on behalf of customers," Ron Hovsepian, president and CEO of Novell, said in a statement." Both SAP and Novell have heard from our customers that they are looking for a complete stack solution, from the operating system up to the application, with an integrated source of technical support that will help them lower cost and reduce complexity."

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