The Department of Foreign Affairs and Trade (DFAT) is undertaking a massive IP telephony rollout that will feature innovations such as presence.
The solution will introduce desktop integration, collaboration and mobility across its domestic offices. The goal is to improve productivity while reducing network support costs.
Integ Communications and UXC won the contract, which is worth more than $7 million, and feature products from Alcatel-Lucent.
Integ Group CEO, Ian Poole, said the solution has been specifically designed for a highly secure and mission critical communications network.
Poole said it will initially be rolled out in Australia and then globally.
"The solution will enable DFAT to gain productivity benefits by enabling users to integrate their desktop and voice applications," he said.
"It makes it simpler and easier for users to keep in contact and work with their colleagues, wherever they are, while ensuring communications are secure."
At the core of the solution is the Alcatel-Lucent OmniPCX Enterprise voice systems and OmniTouch Unified Communications applications.
Features include softphones, multimedia unified messaging, single number-multiple device support, virtual meeting support through video conferencing, audio conferencing and presence management.
DFAT will also deploy the OmniPCX architecture to upgrade voice services across its international sites.
A domestic DFAT IP telephony network will connect offices in Adelaide, Canberra, Darwin, Hobart, Melbourne, Newcastle, Perth and Sydney with voice communications. It includes firewalls, encryption and authentication measures providing a resilient security layer.
The solution also features a universal directory allowing users to contact anyone on the system and the capacity to undertake remote management of each site from a central location.
The deal adds to Integ's list of more than 2,000 customer sites across Australia.