Macquarie Bank composes software suite

New CRM functionality

Macquarie Bank's financial products division, Investment Banking Group (IBG), has purchased wrap and fund administration platform Composer, to support its alternative investment products.

IBG will implement a new retail loans management module and a suite of CRM features to support its sales and contact management (CRM), loans management, unit registry administration, and reporting functions.

Rob DeDominicis managing director of software vendor InfoComp, who deisgned the solution, said Composer will also manage the loans associated with geared products for retail investors.

"Composer now provides Macquarie with extensive CRM capabilities to maximise the value of its communications with investors and independent financial advisors," DeDominicis said.

"The solution will consolidate Macquarie Banks' position as a leading wealth management platform by extending the breadth of product support for retail loans and the introduction of additional CRM facilities."

IBG will be using Composer's extended CRM capabilities for its business development function which includes capturing details relating to investors and financial advisers, a contact management module, prospect lifecycle management, mailing lists, and end user correspondence and advice.

The division will also be using the solution's loan management capabilities for its geared products which services standalone loans and geared investments, such as loans linked to investments.

The implementation will also utilize the Composer Business Integration Server.

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