Australian cable manufacturer Tycab has completed a large ERP implementation which replaced three disparate, ageing and paper-intensive systems with a centralized solution.
The company needed to replace its front-end customer service and dispatch management system, OSAS, its 25-year-old manufacturing system, Dataflex, and an in-house e-commerce application which handled accounts, order placement, and inventory.
Tycab manufacturing manager Ash Labib said the company had failed to combine the legacy systems after a company consolidation several years ago.
"The integration just wasn't cutting the mustard because we still had translation issues between inventory and manufacturing job numbers, and between customers and staff," Labib said.
"We could not ignore the burden on our staff to ensure data accuracy and synchronization between each of the systems."
The company chose Infor's ERP solution SyteLine after reviewing six other rival companies, because it offered a single barcode scan for picking and shipping, and a paperless shopfloor for manufacturing, which streamlines operations.
"While we wanted a system that was easy to implement and use, we found that out-of-the-box solutions fell short in supporting the unique processes that had given us our competitive edge over the years," Labib said.
According to Labib, the company now has more accurate information and data, a paperless warehouse, and tighter shipping control and warehouse tracking.
"A single scan completes most transactions, we no longer ship to customers with credit holds, and we can find stored inventory in a very large warehouse," he said.
"We have gained enormous efficiencies and productivity as a result of the improved control of our operations and inventory."
The roll-out went live in two stages from June to October last year to minimize operational disruption, with sales, finance, customer service and dispatch preceding manufacturing operation.