Perth-based recruitment firm Integrated Solutions has begun a VoIP roll-out across its 48 remote sites to replace its costly PABX system.
The project started five months ago and involves deployment of about 50 Mitel IP phones, based on the Mitel 3300 IP Communications platform, over 18 months in coinciding with relocations and renovations.
Integrated Group IT manager Michael Disbury said the company evaluated many IP-based telephony offerings but selected Mitel based on the technology fit and simple licensing structure.
"We looked at a lot of other solutions from small players to the big guys such as Avaya and Cisco, and picked Mitel because its licensing structure is so simple and effective; with Cisco, every component needed a licence and it was horribly expensive," Disbury said.
"So far we have deployed about eight or nine [phones] and we will deploy the remainder as the opportunity arises, which basically should fall within 12 to 18 months."
Disbury said Integrated Group is very focused on tightly controlling operating expenses and improving its services because employees need to support thousands of contractors at client sites.
He said the previous PABX phone system was expensive and difficult to support.
The company has implemented simplified dialling, and an automatic phone directory, and has integrated the IP phone system with its Windows applications allowing its office-based and teleworker staff to make calls from PCs.
Disbury said Integrated Group will reduce expenditure significantly by using VoIP for its high number of internal calls, and with administration and support costs for remote and home-based staff.
IP phones are sent pre-configured to the site, can be remotely managed, and are typically deployed within a day.