Local council implements online self-service app for permits

ePermits processed 24x7

Queensland local government authority, the City of Charles Sturt, has implemented ePermits which provides an online channel for residents and local businesses to apply for council permits.

Developed in consultation with TechnologyOne, ePermits provide the council with a fully integrated property and rating solution.

The self-service application, which is already being used by councils throughout Australia and New Zealand, allows ratepayers to research, prepare and submit applications 24 hours a day, seven days a week.

City of Charles Sturt services general manager, Sandie Starr, described it as a customer centric business model.

The project received $390,559 in funding from the federal government's Regulation Reduction Incentive Fund, which aims to reduce the regulatory and compliance burden for small businesses.

"ePermits provides a streamlined and efficient process, making the permit application process easier and quicker," Starr said.

The five most requested permits are mobile vending, outdoor dining, parking, real estate signage and skip bins.

TechnologyOne executive chairman, Adrian Di Marco, said the provider has been working with local councils for more than a decade.

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