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International SOS Transforms Communications with Nortel and Microsoft Alliance

  • 02 February, 2007 10:12

<p>SINGAPORE – International SOS, the world’s leading provider of medical assistance and services, is unifying its Nortel* [NYSE/TSX: NT] and Microsoft* technology platforms to help enhance employee communications and improve control of telecommunications expenses to build competitive advantage.</p>
<p>Headquartered in Singapore, International SOS is a global company with 4,500 employees providing solutions to more than 6,500 clients via alarm centers, medical clinics, regional offices and remote sites in 65 countries. International SOS is the first enterprise in the ASEAN region to benefit from the Innovative Communications Alliance announced by Nortel and Microsoft Corp. in July 2006.</p>
<p>By integrating Nortel IP PBX and SIP-based solutions with Microsoft Office Live Communications Server 2005 and desktop systems, International SOS will be able to reduce global communications costs by using IP telephony to save on long distance calling charges and intelligent routing to automatically select the most cost-effective path for worldwide data transmission. Employees will benefit from powerful unified communications capabilities including telephony, e-mail, secure IM, application sharing, video, and multimedia conferencing that incorporates ‘presence’ for more efficient collaboration anywhere, anytime and over any device.</p>
<p>“We are very much a communications-oriented business and view unified communications as a technology that will carry us into the future,” said Todd Schofield, chief technology officer, International SOS. “Most of our IT systems are Microsoft and the majority of our telecommunications hardware and contact center software is from Nortel. By unifying the strengths of our two largest and most strategic IT vendors we are establishing a visionary communications structure for future growth and business opportunities, and to continually enhance how we service our customers.”</p>
<p>“International SOS is trailblazing a path that we expect increasing numbers of progressive organizations to follow,” said Joe Poon, director, Asia and Greater China Unified Communications Group, Microsoft. “Unified communications is going to drive the next major advance in today’s always-connected and increasingly mobile work environment by delivering significant economic and business benefits that maximize existing technologies. The software-centric approach Nortel and Microsoft are taking will provide the easiest transition path to a higher-quality user experience at lower cost of ownership.”</p>
<p>“Deployment of the Nortel and Microsoft unified communications solution by International SOS sends a strong message to the marketplace that the Innovative Communications Alliance is capable of delivering the real-world productivity and cost-saving benefits that make our Business Made Simple strategy a reality for customers,” said Michael Pangia, president, Asia, Nortel.</p>
<p>Implementation of the International SOS infrastructure will be carried out by Nortel and Microsoft Singapore authorised distributors HP and NxGen Communications. The collaboration represents a major step in building a joint channel ecosystem that leverages Nortel and Microsoft system integrator, reseller and service provider relationships to help accelerate transformation of business communications for customers across the region.</p>
<p>Initially, International SOS will integrate Nortel telephony and Microsoft PC applications for 500 users at its Singapore headquarters. Future plans are to extend ICA unified communications solutions to offices across Asia and, eventually, to the entire International SOS network of 51 regional centers and 27 alarm centers around the world.</p>
<p>About International SOS</p>
<p>International SOS** ( is the world's leading provider of medical assistance, international healthcare, security services and outsourced customer care. With 4,500 professionals operating in 65 countries, International SOS helps organisations manage the health and safety risks facing their travellers and global workforce. Working in some of the most inhospitable places on earth, International SOS offers international standards of medical care where it is not available or where cultural and language barriers exist. Founded by a doctor, the company’s ‘people first’ approach remains true today. This commitment extends to its outsourced customer care programs and added value services, where it helps clients achieve service excellence and competitive advantage. Clients include 81% of the Fortune Global 100’s leading multinational corporations, insurers and financial institutions as well as governmental and non-governmental organisations.</p>
<p>About Nortel</p>
<p>Nortel is a recognized leader in delivering communications capabilities that make the promise of Business Made Simple a reality for our customers. Our next-generation technologies, for both service provider and enterprise networks, support multimedia and business-critical applications. Nortel’s technologies are designed to help eliminate today's barriers to efficiency, speed and performance by simplifying networks and connecting people to the information they need, when they need it. Nortel does business in more than 150 countries around the world. For more information, visit Nortel on the Web at For the latest Nortel news, visit</p>
<p>Certain statements in this press release may contain words such as “could”, “expects”, “may”, “anticipates”, “believes”, “intends”, “estimates”, ”targets”, “envisions”, “seeks” and other similar language and are considered forward-looking statements or information under applicable securities legislation. These statements are based on Nortel’s current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which Nortel operates. These statements are subject to important assumptions, risks and uncertainties, which are difficult to predict and the actual outcome may be materially different. Further, actual results or events could differ materially from those contemplated in forward-looking statements as a result of the following (i) risks and uncertainties relating to Nortel’s restatements and related matters including: Nortel’s most recent restatement and two previous restatements of its financial statements and related events; the negative impact on Nortel and NNL of their most recent restatement and delay in filing their financial statements and related periodic reports; legal judgments, fines, penalties or settlements, or any substantial regulatory fines or other penalties or sanctions, related to the ongoing regulatory and criminal investigations of Nortel in the U.S. and Canada; any significant pending civil litigation actions not encompassed by Nortel’s proposed class action settlement; any substantial cash payment and/or significant dilution of Nortel’s existing equity positions resulting from the approval of its proposed class action settlement; any unsuccessful remediation of Nortel’s material weaknesses in internal control over financial reporting resulting in an inability to report Nortel’s results of operations and financial condition accurately and in a timely manner; the time required to implement Nortel’s remedial measures; Nortel’s inability to access, in its current form, its shelf registration filed with the United States Securities and Exchange Commission (SEC), and Nortel’s below investment grade credit rating and any further adverse effect on its credit rating due to Nortel’s restatements of its financial statements; any adverse affect on Nortel’s business and market price of its publicly traded securities arising from continuing negative publicity related to Nortel’s restatements; Nortel’s potential inability to attract or retain the personnel necessary to achieve its business objectives; any breach by Nortel of the continued listing requirements of the NYSE or TSX causing the NYSE and/or the TSX to commence suspension or delisting procedures; (ii) risks and uncertainties relating to Nortel’s business including: yearly and quarterly fluctuations of Nortel’s operating results; reduced demand and pricing pressures for its products due to global economic conditions, significant competition, competitive pricing practice, cautious capital spending by customers, increased industry consolidation, rapidly changing technologies, evolving industry standards, frequent new product introductions and short product life cycles, and other trends and industry characteristics affecting the telecommunications industry; the sufficiency of recently announced restructuring actions, including the potential for higher actual costs to be incurred in connection with these restructuring actions compared to the estimated costs of such actions and the ability to achieve the targeted cost savings and reductions of Nortel’s unfunded pension liability deficit; any material and adverse affects on Nortel’s performance if its expectations regarding market demand for particular products prove to be wrong or because of certain barriers in its efforts to expand internationally; any reduction in Nortel’s operating results and any related volatility in the market price of its publicly traded securities arising from any decline in its gross margin, or fluctuations in foreign currency exchange rates; any negative developments associated with Nortel’s supply contract and contract manufacturing agreements including as a result of using a sole supplier for key optical networking solutions components, and any defects or errors in Nortel’s current or planned products; any negative impact to Nortel of its failure to achieve its business transformation objective; additional valuation allowances for all or a portion of its deferred tax assets; Nortel’s failure to protect its intellectual property rights, or any adverse judgments or settlements arising out of disputes regarding intellectual property; changes in regulation of the Internet and/or other aspects of the industry; Nortel’s failure to successfully operate or integrate its strategic acquisitions, or failure to consummate or succeed with its strategic alliances; any negative effect of Nortel’s failure to evolve adequately its financial and managerial control and reporting systems and processes, manage and grow its business, or create an effective risk management strategy; and (iii) risks and uncertainties relating to Nortel’s liquidity, financing arrangements and capital including: the impact of Nortel’s most recent restatement and two previous restatements of its financial statements; any inability of Nortel to manage cash flow fluctuations to fund working capital requirements or achieve its business objectives in a timely manner or obtain additional sources of funding; high levels of debt, limitations on Nortel capitalizing on business opportunities because of support facility covenants, or on obtaining additional secured debt pursuant to the provisions of indentures governing certain of Nortel’s public debt issues and the provisions of its support facility; any increase of restricted cash requirements for Nortel if it is unable to secure alternative support for obligations arising from certain normal course business activities, or any inability of Nortel’s subsidiaries to provide it with sufficient funding; any negative effect to Nortel of the need to make larger defined benefit plans contributions in the future or exposure to customer credit risks or inability of customers to fulfill payment obligations under customer financing arrangements; any negative impact on Nortel’s ability to make future acquisitions, raise capital, issue debt and retain employees arising from stock price volatility and further declines in the market price of Nortel’s publicly traded securities, or the share consolidation resulting in a lower total market capitalization or adverse effect on the liquidity of Nortel’s common shares. For additional information with respect to certain of these and other factors, see Nortel’s Annual Report on Form10-K/A, Quarterly Reports on Form 10-Q and other securities filings with the SEC. Unless otherwise required by applicable securities laws, Nortel disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
*Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks. Microsoft is a registered trademark of Microsoft Corp. in the United States and/or other countries.
**This is a 3rd party link as described in our Web linking practices.</p>

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