FedEx Freight, a subsidiary of FedEx, has unveiled enhanced online capabilities designed to make it easier for customers to access shipping information.
"We've responded to FedEx Freight customer requests to streamline our online shipping processes by enhancing the efficiency and capabilities of our suite of tools," Sherry Aaholm, senior vice president of information technology at FedEx Services, said in a statement. "These enhancements will help shippers save time and (make) it easier to conduct transactions and receive documentation via the Web."
Site enhancements include:
- My Account home page. Customers who log onto the My Account password-protected site automatically see a calendar view of their shipping activity by account number -- including estimated delivery and shipment pickup dates. This eliminates the need to enter individual shipment numbers or contact FedEx Freight to track shipments.
- Online pickup request. Customers receive a pickup confirmation number for each request, and have easy access to shipment pickup request details for the previous 90 days.
- Online bill-of-lading generator. By logging onto My Account, customers can use the tool to immediately print bills of lading or shipping labels, and e-mail them directly to interested parties.
- Wireless convenience. Customers can get shipping information via wireless device with FedEx Wireless Solutions by entering tracking numbers and having the results sent to as many as three e-mail addresses.