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New Network Managed Service from Nortel Takes Worry Out of VoIP

  • 05 December, 2006 10:02

<p>TORONTO – Enterprises can speed the transition from traditional voice networks to secure, reliable, high-quality IP telephony while reducing both cost and risk with the latest Network Managed Service from Nortel* [NYSE/TSX: NT].</p>
<p>Nortel Managed VoIP Service with Proactive Voice Quality Management (PVQM) provides round-the-clock IP telephony network operation and management, along with the industry’s first comprehensive, real-time support for VoIP quality of service.</p>
<p>For companies already using VoIP, this means predictable costs and higher-quality service. For those still waiting to make the move, Managed VoIP Service with PVQM complements Nortel’s simple, easy-to-implement IP telephony solutions to further reduce risk.</p>
<p>“Ask companies what makes them hesitate to jump into voice over IP and most will give you the same reasons – voice quality, cost, and lack of skills to manage the transition,” said Nigel Parnell, vice president, Network Managed Services, Nortel. “They want help dealing with these issues. They want Business Made Simple. This service can help make that happen.”</p>
<p>“High voice quality is essential to providing our clients with the premium level of service they’ve come to expect,” said T. Rajah, chief information officer for CLSA, a Hong Kong-based brokerage firm. CLSA uses Nortel’s Communication Server 1000 and Network Managed Services, and recently ordered Managed VoIP Service with PVQM.</p>
<p>“We are convinced that proactive monitoring and management is the best approach to achieving high-quality VoIP,” Rajah said. “Nortel has shown us how outsourcing this unique service can provide significant cost savings over trying to do it ourselves.”</p>
<p>Available globally from Nortel’s North America Network Management Center in Raleigh, N.C., Managed VoIP Service with PVQM provides monitoring of voice quality from network to handsets with real-time notification and rapid resolution of any degradation.</p>
<p>Nortel has deployed IP telephony for thousands of customers around the world, and has more than 15 years experience managing customer networks. Rolls-Royce, Johnson Controls, Cadence, and Continuum Healthcare are among the many organizations using Network Managed Services from Nortel to reduce risk and control operating costs.</p>
<p>Nortel is further investing in its delivery capabilities for Network Managed Services with the establishment of an Asia Network Management Center in New Delhi, India. This new center joins the EMEA (Europe, Middle East, and Africa) Network Management Center in London and the one in Raleigh to provide Network Managed Services around the world.</p>
<p>Nortel’s Network Managed Services provide multi-vendor, multi-technology network and performance management, assisted operations, hosted solutions and managed security across wireless and wireline data and voice networks. These services are focused on helping customers transition from legacy networks to converged solutions and next-generation technology. Network Managed Services are part of the Nortel Global Services portfolio, which offers a full range of network application, implementation, and support services for end-to-end multi-vendor network.</p>
<p>Nortel is a recognized global market leader in converged IP solutions for enterprises. Nortel combines extensive expertise in IP with a broad portfolio of voice and data solutions to provide pre-configured IP migration packages tailored to specific customer business needs.</p>
<p>About CLSA</p>
<p>CLSA is an award-winning brokerage, investment banking and private equity group in the Asia-Pacific Markets. Founded in 1986 and headquartered in Hong Kong, CLSA's major shareholder is France's Credit Agricole, the world's 6th largest bank by Tier One capital and 7th by assets. CLSA enjoys substantial staff ownership, which contributes to its independent stance and operations. The company’s client-focused approach is supported by a comprehensive network across Asia and international financial centres. CLSA has over 1,000 dedicated professionals spread across 11 Asia-Pacific markets including Japan with a strong presence in London and New York. For the latest information on CLSA, visit</p>
<p>About Nortel</p>
<p>Nortel is a recognized leader in delivering communications capabilities that enhance the human experience, ignite and power global commerce, and secure and protect the world’s most critical information. Our next-generation technologies, for both service providers and enterprises, span access and core networks, support multimedia and business-critical applications, and help eliminate today’s barriers to efficiency, speed and performance by simplifying networks and connecting people with information. Nortel does business in more than 150 countries. For more information, visit Nortel on the Web at For the latest Nortel news, visit</p>
<p>Certain statements in this press release may contain words such as “could”, “expects”, “may”, “anticipates”, “believes”, “intends”, “estimates”, ”targets”, “envisions”, “seeks” and other similar language and are considered forward-looking statements or information under applicable securities legislation. These statements are based on Nortel’s current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which Nortel operates. These statements are subject to important assumptions, risks and uncertainties, which are difficult to predict and the actual outcome may be materially different. Further, actual results or events could differ materially from those contemplated in forward-looking statements as a result of the following (i) risks and uncertainties relating to Nortel’s restatements and related matters including: Nortel’s most recent restatement and two previous restatements of its financial statements and related events; the negative impact on Nortel and NNL of their most recent restatement and delay in filing their financial statements and related periodic reports; legal judgments, fines, penalties or settlements, or any substantial regulatory fines or other penalties or sanctions, related to the ongoing regulatory and criminal investigations of Nortel in the U.S. and Canada; any significant pending civil litigation actions not encompassed by Nortel’s proposed class action settlement; any substantial cash payment and/or significant dilution of Nortel’s existing equity positions resulting from the approval of its proposed class action settlement; any unsuccessful remediation of Nortel’s material weaknesses in internal control over financial reporting resulting in an inability to report Nortel’s results of operations and financial condition accurately and in a timely manner; the time required to implement Nortel’s remedial measures; Nortel’s inability to access, in its current form, its shelf registration filed with the United States Securities and Exchange Commission (SEC), and Nortel’s below investment grade credit rating and any further adverse effect on its credit rating due to Nortel’s restatements of its financial statements; any adverse affect on Nortel’s business and market price of its publicly traded securities arising from continuing negative publicity related to Nortel’s restatements; Nortel’s potential inability to attract or retain the personnel necessary to achieve its business objectives; any breach by Nortel of the continued listing requirements of the NYSE or TSX causing the NYSE and/or the TSX to commence suspension or delisting procedures; (ii) risks and uncertainties relating to Nortel’s business including: yearly and quarterly fluctuations of Nortel’s operating results; reduced demand and pricing pressures for its products due to global economic conditions, significant competition, competitive pricing practice, cautious capital spending by customers, increased industry consolidation, rapidly changing technologies, evolving industry standards, frequent new product introductions and short product life cycles, and other trends and industry characteristics affecting the telecommunications industry; the sufficiency of recently announced restructuring actions, including the potential for higher actual costs to be incurred in connection with these restructuring actions compared to the estimated costs of such actions and the ability to achieve the targeted cost savings and reductions of Nortel’s unfunded pension liability deficit; any material and adverse affects on Nortel’s performance if its expectations regarding market demand for particular products prove to be wrong or because of certain barriers in its efforts to expand internationally; any reduction in Nortel’s operating results and any related volatility in the market price of its publicly traded securities arising from any decline in its gross margin, or fluctuations in foreign currency exchange rates; any negative developments associated with Nortel’s supply contract and contract manufacturing agreements including as a result of using a sole supplier for key optical networking solutions components, and any defects or errors in Nortel’s current or planned products; any negative impact to Nortel of its failure to achieve its business transformation objectives, including completion of the sale of its UMTS access business to Alcatel-Lucent; additional valuation allowances for all or a portion of its deferred tax assets; Nortel’s failure to protect its intellectual property rights, or any adverse judgments or settlements arising out of disputes regarding intellectual property; changes in regulation of the Internet and/or other aspects of the industry; Nortel’s failure to successfully operate or integrate its strategic acquisitions, or failure to consummate or succeed with its strategic alliances; any negative effect of Nortel’s failure to evolve adequately its financial and managerial control and reporting systems and processes, manage and grow its business, or create an effective risk management strategy; and (iii) risks and uncertainties relating to Nortel’s liquidity, financing arrangements and capital including: the impact of Nortel’s most recent restatement and two previous restatements of its financial statements; any inability of Nortel to manage cash flow fluctuations to fund working capital requirements or achieve its business objectives in a timely manner or obtain additional sources of funding; high levels of debt, limitations on Nortel capitalizing on business opportunities because of support facility covenants, or on obtaining additional secured debt pursuant to the provisions of indentures governing certain of Nortel’s public debt issues and the provisions of its support facility; any increase of restricted cash requirements for Nortel if it is unable to secure alternative support for obligations arising from certain normal course business activities, or any inability of Nortel’s subsidiaries to provide it with sufficient funding; any negative effect to Nortel of the need to make larger defined benefit plans contributions in the future or exposure to customer credit risks or inability of customers to fulfill payment obligations under customer financing arrangements; any negative impact on Nortel’s ability to make future acquisitions, raise capital, issue debt and retain employees arising from stock price volatility and further declines in the market price of Nortel’s publicly traded securities, or the share consolidation resulting in a lower total market capitalization or adverse effect on the liquidity of Nortel’s common shares. For additional information with respect to certain of these and other factors, see Nortel’s Annual Report on Form10-K/A, Quarterly Reports on Form 10-Q and other securities filings with the SEC. Unless otherwise required by applicable securities laws, Nortel disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.</p>
<p>*Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.</p>

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