Do Not Call tender released

strict timeline

A request for tender for the development and implementation of the Australian Do Not Call Register was released last week, with the Australian Communications and Media Authority (ACMA) under a strict timeline to ensure the Web site is up and running by May, 2007.

Tender documents state that, based on international experience, the ACMA expects a possible one million registrations will be made to the register in the first week alone, and five million during the following 12 months. The ACMA expects about 20 million telephone numbers on the register.

The contract for development is expected to start January 2007 and conclude January 2011. Total payments under any contract will not exceed $25 million. According to tender documents, the ACMA is acutely aware of the security concerns of people signing up for the register and the telemarketers accessing it.

"The ACMA anticipates that there is potential for some level of malicious use of the service, but the extent of this and the concomitant (associated) public reaction are unknown," the documents state.

"This aspect of the design should have the strongest scalability in the initial application architectures to enable a quick and effective response to any potential public dissatisfaction ... the computing environment used by the Register Operator should utilize an industry standard development lifecycle with at least three stages (development, test and production).

"The hosting site must be technically robust, and the Register Operator must evidence sufficient distribution and survivability in the solution design. This must include (but is not limited to): physical housing, dual-homed transmission; storage and urgent retrieval of data; applications that are designed for seamless failover and satisfactory performance when operating in a degraded mode."

The IT system must conform to the Commonwealth Protective Security Manual 2005 (PSM) as well as the Australian Government Information and Communications Technology Security Manual (ACSI 33), HTTPS for Internet data transfer between telemarketers and the Register Operator and a "file protection mechanism" for file transfers.

Tenders close on November 2, 2006. An industry briefing will be held on October 13, 2006.

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