Ten tips to develop mobile policies

Here's a 10-point framework to assist corporate decision makers in developing their mobile policies.

- Develop classification criteria for different types of mobile workers and their unique network, device, application and support requirements.

- Determine the devices and services you will pay for, based on employee level, function and mobility patterns.

- Establish how ROI will be measured.

- Distinguish between broad, horizontal requirements and specific vertical needs.

- Develop a methodology for effectively communicating your expectations to service providers and vendors based on their specialities, as well as criteria for measuring and benchmarking them.

- Consider security requirements at the access and device level. Mobile security should be integrated more effectively into the broader enterprise security framework.

- Determine how personal use of mobile devices and services will be handled.

- Develop rules for customer access to the mobile framework.

- Establish policies and a structure for help desk support of mobile employees, and determine whether this is handled internally or outsourced.

- Develop mobile policies as part of broader IT framework and vendor and partner relationships.

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