NSW Police install $14m dispatch system

NSW Police has begun the first stage of its mainframe replacement program with a $14 million contract to replace the decade-old Computer Incident Dispatch System.

The State Contracts Control Board has approved a contract with Fujitsu Australia for the supply and installation of a new computer aided dispatch (CAD) system.

The new CAD system is slated to facilitate the management of triple-0 emergency calls, including call recording, and will integrate real-time graphical displays to allow mapping with locality and intelligence.

Access to more detailed resource information is aimed at improving the effectiveness of decision-making by law enforcement officers.

CAD project director, Superintendent Dave Johnson, said NSW Police is working to ensure the system's rollout is as seamless and close to problem-free as possible.

"Large IT projects can be difficult to implement, both technically and from a change management perspective," Johnson said. "We are working with Fujitsu to ensure the system is fully tested and those using it properly trained before we go live."

Technical, training and workplace issues will be resolved with a pre-rollout testing program and a pilot site, and staff will have access to a CAD working model before they begin formal training.

"Even at its most basic, the new CAD system will deliver modern Windows- based screens, better access to critical information such as mapping, messaging and warning functions [and] improved task allocation to car crews," Johnson said, adding it will also allow supervisors to more easily update existing jobs.

The deal follows a "lengthy and detailed" consultation and investigation process, designed to ensure police and support staff had maximum input into how the new system will look and function, according to NSW Police.

Fujitsu will implement Fortek's Vision software, which was purpose-built for emergency services environments and is used by police, ambulance and fire service control rooms both in Australia and overseas.

The Fujitsu solution has been designed to integrate with the many other operational and intelligence systems that underpin police activities in NSW, including the Police Records Systems and SAP.

The CAD system will also be integrated with other emergency services systems - both state and federal - and is expected to go live in mid-2007.

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