ITIL certification courses increase

ICT consultant and educator Pink Elephant said increased demand for ITIL (IT Infrastructure Library) skills drove the addition of more certification courses this year in Australia.

The ITIL Practitioner course modules: Configuration, Change & Release Management and Service Desk, Incident & Problem Management will be held in Sydney, Canberra, Brisbane and Melbourne.

The courses are targeted at IT managers, supervisors or team leaders, as well as application developers and helpdesk staff, and aim to provide an understanding of integrating key ITIL processes and enabling a stable IT environment.

"ITIL is definitely reaching new heights in this region," said Rachel Pennings, vice president at Pink Elephant, Asia-Pacific. "Many more organizations are recognizing ITIL as a priority, are getting past the foundation level, and are investing in more role-based study for their IT staff."

The courses, for which Foundation Certificate in IT Service Management is a prerequisite, cost $3930 each.

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