Australian consultancies are looking to international standards and certification to set themselves apart in the highly competitive services market.
Local IT services company, Maxxam announced yesterday that it has been certified ISO/IEC 20000 compliant, making it one of the first local companies to achieve certification. (The International Organization for Standardization sets auditable standards on services to assist the development, manufacture and supply of products and services and make trade between countries easier and fairer.)
Maxxam was audited by Lloyds Register Quality Assurance (LRQA) in May this year.
Other firms that have received certification include CSC Australia with many more expected to follow.
Brad Krauskopf, Maxxam managing director, said large internal IT organizations are also using the standard along with the Information Technology Infrastructure Library to re-align operations.
"We have become a more service-focused, customer-centric and process-orientated services delivery organization and that benefits us internally and in the eyes of our customers," Krauskopf said.
"As a specialist IT service provider, we saw the obvious business benefits and competitive advantage in the marketplace from attaining ISO/IEC 20000 certification."
Standards Australia has yet to adopt ISO/IEC 20000.
However, the standards body has established a working group, IT 030-05, to develop a framework for adoption.
The group includes representatives from Australia's Information Technology Service Management Forum.
Forum chairman, Peter Cross, said there are still a couple of hoops to jump through before the Standards Australia will publish the standard.
"We expect extensive support for the international standard from local organizations once it is adopted by Standards Australia," Cross said.
"Once approved, the ISO/IEC 20000 standard will become the National Standard for IT Service Management in Australia and will supersede AS8018 which has been the Australian standard for ITSM to date.
"Once published, the process will begin to accredit certification bodies so they have the authority to conduct audits and grant compliance certificates against the standard."