Professional services firm deploys customized hardware solution

Professional services firm WorleyParsons has standardized its hardware environment in a global deployment that was initiated in Australia.

The merger of Worley and Parsons E&C in 2004 presented Vito Forte, the Perth-based worldwide CIO of the merged companies, with the challenge of integrating systems for 13,500 staff in 73 offices across 33 countries.

The new company had to amalgamate separate, outsourced and insourced models and meet the goal of reducing IT running costs by as much as 40 percent.

As a result, Forte deployed Dell's Customized Services Model, which was the first time Dell had delivered such a global offering.

A large part of WorleyParson's revenue comes from long-term alliances and service agreements with companies in the energy and resource industries.

The company created a partnership with Dell, introducing a measurable integrated services model for IT hardware.

"During the decision process we spent a lot of time on culture and relationships. Who can we get close to; who thinks the same way as we do," Forte said.

The project includes the establishment of scalable Engagement Management Offices (EMO) in Australia, Asia, the Middle East and the US.

The EMO identifies requirements and scales to meet the demands of each project.

Dell Australia managing director Joe Kremer said it may involve 50 engineers, three designers and two project managers at the peak of a project, and then contract as needed to reduce financial exposure.

"This model means the customer will never pay for unused resources," Kremer said.

Projects under way as part of the services component of the contract include an Active Directory migration, Microsoft Operations Manager (MOM) implementation and a global storage consolidation project.

A standardized Dell hardware environment includes desktop and notebook computers, workstations, storage systems and servers.

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